Read by a person. Most messages answered within one working day, all within three. Best for anything with detail in it.
Support
A person, not a queue.
There is no ticket system, no chatbot and no number to press. Write, and somebody reads it.
One thing worth saying before you write: if your question is about fixing something to a wall, about how much something will hold, or about a power tool, the answer will be that this is not the place — not because of a policy, but because getting it wrong hurts people. Follow the sheet in the box, and get someone who does that work to do it.
Telephone
+44 7486106187Monday to Friday, 9am to 5pm UK time. Leave a message outside those hours and you will get a call back.
Post
See the legal information pageThe registered office address is published there. Post is slower but it is a valid way to cancel or complain.
Common things
Cancel a plan
One click on your billing page. No call, no form, no retention offer.
Billing pageGet a refund
The 14-day right, when it ends, how a refund is worked out, and the statutory form.
Cancellation and refundsYour data
A copy, a correction or a deletion — answered within one month, no reason needed.
Privacy noticeSomething is broken
Including anything about accessibility. It is treated as a fault, not a request.
AccessibilityAnswered here first.
Most messages turn out to be one of these. If yours is not, write anyway.
That is what the sheet in the box is for. This can tell you whether the step you are about to do is one you can undo.
Wrongstep gives no sequence at all. It is not being coy — an order of work depends on the actual item, and it is already written down by the people who designed it. What Wrongstep adds is the one thing the sheet leaves out: which kinds of step cost you something if they go wrong.
Complaints
Complaints go to support@amalte.shop. They are acknowledged within two working days and answered within ten. If you are not satisfied with the answer, you keep every right you would otherwise have, including the right to take the matter to court. Complaints about how your personal data has been handled can also go straight to the Information Commissioner’s Office — details are in the privacy notice.