Terms

Nothing in these terms affects your statutory rights. If you are a consumer in the United Kingdom, the Consumer Rights Act 2015 gives you rights that cannot be signed away, and nothing written here excludes or limits them. The service is not supplied “as is”, is not supplied “as available”, and no term on this site attempts to disclaim the quality, description or fitness the law requires.

Under that Act, digital content must be of satisfactory quality, fit for its purpose and as described. If it is not, you are entitled to a repair or replacement, and to a price reduction where that is not possible. Those remedies are yours by law and are not conditional on anything in these terms.

Wrongstep is operated by AMALTE LTD. The company’s registered details and contact information are on the legal information page. Using the service means agreeing to these terms, to the acceptable use policy and to the AI notice.

You must be at least 18 to hold an account or a subscription. Accounts are not knowingly opened for anyone younger.

Wrongstep takes a short written description of what you are putting together and sorts it into a kind of construction. Against that kind it sets out which kinds of step cannot be undone if they go wrong, why each cannot be undone, what to confirm before doing one — and which kinds of step do not matter much if they go wrong.

The grading runs on your own device against a local table of what is common to each kind of construction. It works with no connection, and it produces the same reading offline as online.

These limits are not disclaimers bolted on at the end. They are what the service is.

It does not give you steps

For any product, of any make. The steps are on the sheet in the box. Wrongstep copies, rewrites, translates, excerpts and reads out no manufacturer’s instructions of any kind, and no brand, model, series, step number or part number appears anywhere on this site. What it describes is common to a type of construction, so everything it says must be checked against the sheet you actually have.

It does not put anything in an order

What it gives is a grading of consequence, not a schedule of work. Asked what to do next, it will always answer that that is what the sheet in the box is for.

It does not cover fixing anything to a wall, what anything will hold, or the use of power tools. Furniture going over is a thing that genuinely hurts people, children most of all. How to fix something, which anchor to use and whether a wall is suitable depend on the wall and on the item, and cannot be judged by this service. If the sheet in your box includes anything about fixing the item to a wall, do not skip it, and get someone who does this work to do it if you are unsure. The service stops entirely — producing nothing at all — when it detects content of this kind.

It does not accept uploads

There is no upload anywhere on this site, and photographs of instruction sheets in particular are not accepted. A manufacturer’s sheet is their work, and giving you steps from a picture of one would be replacing it, which is precisely what this service does not do.

It cannot know your item

The actual construction of the item, the contents of your instruction sheet and what is in your box are all unknown to it. Every reading says so.

It does not tell you whether you can manage alone

Every reading carries the same line: if a piece is too heavy or awkward to hold steady on your own, stop and get a second pair of hands. Nothing the service covers is worth doing one-handed, and nothing it says asks you to climb, to lift above your head, or to move a large piece alone.

Wrongstep is a prompt to look before you commit. It is not an inspection, not an approval, and not a verdict on your item. It describes what is generally true of a kind of construction and it can be wrong about yours. Every reading ends with the same sentence for that reason: the instructions in the box are the steps, and everything must be checked against the sheet you have.

Do not use it for anything where being wrong matters in a way the law recognises: medical, legal, financial, safety-critical, employment, credit, housing or judicial decisions are all outside its scope, and the acceptable use policy prohibits them.

There are three plans: a free plan, and two paid plans described on the pricing page. All prices are in US dollars and include VAT at 20%.

• Paid plans renew automatically at the end of each billing period until you cancel.
• Before you agree, you are shown the plan, the amount including VAT, the billing period, the date of the first charge and the date it renews.
• There is no free trial. The free plan is permanent and does not convert into a paid plan.
• You can cancel at any time from your billing page, in one click, with no call and no form. Your plan then runs to the end of the period you have already paid for.
• If a price or the contents of a plan change, you are told before it takes effect and in time to cancel first.

This site does not name or endorse any payment provider. Payment processing is configured by whoever deploys the service, and card details are handled by that provider and are never stored by Wrongstep.

The Digital Markets, Competition and Consumers Act 2024 introduces new duties for subscription contracts, which come into force in spring 2027. Wrongstep implements them now, ahead of the date they take effect. Five things follow from that:

• Full key information before you commit. The plan, the price including VAT, the billing period, what happens at renewal and how to get out are all shown on the same screen as the button, not buried in a document.
• Reminder notices before you are charged again. You get a reminder before an annual subscription renews, with the date, the amount and a link that goes straight to cancelling.
• Cooling-off periods. A 14-day right to cancel a new subscription, and the same 14 days again after a renewal that follows a twelve-month or longer period.
• Exit is as easy as entry. One clearly-labelled control on the billing page ends the contract, in a single step, without having to speak to anyone or be talked out of it.
• Refunds when you cancel in a cooling-off period. Paid back to the method you paid with, within 14 days of the decision, on the terms set out on the cancellation page.

Each plan carries a monthly allowance of credits, spent on reading and sorting a description, on producing a grading, and on producing a path card with its confirm-before cards. The amounts are shown on the pricing and billing pages.

Credits are an allowance for using the service. They are not money, not stored value, not redeemable for cash, and not transferable. They do not roll over into the next period, there are no credit packs to buy and there is no balance to top up. If your allowance runs out you can wait for the period to turn or move to a higher plan.

Your 14-day right to cancel, when it ends, how refunds are worked out and the statutory cancellation form are all on the cancellation and refunds page, which forms part of these terms.

What you type stays yours. You give only the permission needed to run the service for you — to process the description in order to produce a reading, and to store it if you have asked for your place to be kept. It is not used to train any model and it is not sold or shared for advertising. The privacy notice says what is stored, for how long, and how to have it deleted.

The readings, cards and text the service produces are yours to use, including at work. The site itself — its writing, its drawings, its data table and its code — remains the property of AMALTE LTD and may not be copied wholesale or used to build a competing service.

The service is intended to be available at all times, and the grading itself keeps working when the connection does not, because it runs on your own device. Even so, maintenance and faults happen. Where the service is materially unavailable for a sustained period on a paid plan, tell us and a proportionate refund will be made.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law. Nothing limits your rights under the Consumer Rights Act 2015.

Beyond that, and to the extent the law allows, liability is limited to the amount you have paid for the service in the twelve months before the claim. The service is information about kinds of construction in general: it is not a substitute for the instructions supplied with your item, and it is not advice about your item.

You can close your account at any time by writing to support@amalte.shop. Access may be suspended or ended where the acceptable use policy has been broken, where payment has failed and not been put right, or where the law requires it — and you will be told why, unless the law prevents it.

These terms may change. If a change materially affects you, it will be notified by email or in the service before it takes effect, and in time for you to cancel first if you do not accept it. The date at the top of this page always shows when it was last changed.

These terms are governed by English law, and the English courts have jurisdiction. If you live elsewhere in the United Kingdom you may bring proceedings in your own courts, and you keep the benefit of any mandatory rules of the country you live in.

Complaints go to support@amalte.shop, are acknowledged within two working days and answered within ten. This company is not required to use an alternative dispute resolution scheme and has not joined one; that does not affect your right to take a dispute to court.